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KLÉPIERRE

Customer Engagement & Loyalty

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MEETING PEOPLE AT THEIR
FAVORITE VIRTUAL SPACE

BOOSTING DIGITAL ENGAGEMENT

via

CUSTOMISED EXPERIENCES

STAKEHOLDERS & THEIR NEEDS

MALLS & TENANTS

CONSUMERS

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Obtain actionable customer Insights
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Improve Customer Engagement
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Drive Conversions
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Promote Tenant Offers

CONSUMERS

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Informed - Customised Offers & Promos
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Reminded - Points & Rewards
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Appreciated – Sense of Belonging
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Rewarded – for Purchases

Keeps your customers engaged & entertained through "Spend & Win" digital draws

VIA WHATSAPP

Key Features

Queuing and COVID Friendly

Self-managed on WhatsApp, eliminating queuing and the use of high-touch elements at info desk.

No agent required to register the raffle promotion participants or fill a paper form

Onboarding

Simplified onboard process multiple options via

QR Codes on Banners & Tent Cards in the shopping malls
Whatsapp Link from the KLÉPIERRE Mobile Application
WhatsApp Links through Website, Instagram, Facebook and Twitter channels

Customer Data Collection

Capture Customer’s profile by retrieving valuable insights such as: name, nationality, email, gender, date of birth and other necessary details conveniently on WhatsApp

Send your Receipt on WhatsApp

Customer sends an image of the purchase receipt to the WhatsApp Chatbot.

The AI Chatbot extracts the data from the uploaded receipt, securely, and verifies receipt duplicate, date, time, amount and store ID and adds points to the customer’s digital wallet

1 Euro = 1 Point

Earning Raffle Tickets

Once the Customer has reached minimum spend criteria, and is eligible to enter the Raffle Draw, the Shopper receives a WhatsApp notification with the virtual copy of the serial number of Raffle Ticket(s) automatically.

Digital Draw

Engage participants through an in-mall activation or Youtube/Instagram live digital draw and the winner will be selected using both digital & human randomizer mechanics.

Winners' ticket number, Name and prize will be displayed on the digital screen and notified through WhatsApp.

Informative Chatbot

Engage customers through their preferred channel of communication WhatsApp to provide information about the shopping mall.

Allow users to find out promotions, offers, search stores, navigate to stores and provide shopping assistance to enable customers search for items they want to purchase and suggest the respective stores.

In Mall Facilities

Provide mall visitors access to different mall facilities such as Wifi Connection and Parking payments via the chatbot.

Platform Walk-Through

Access and download extensive and customizable dashboard & reports
Provide real-time customer support by accessing customer profile and transactions details
Broadcast WhatsApp notifications to further engage newly registered and existing uploaded customer base
Access real-time customer conversation to evaluate the customer journey design and adjust accordingly
Allow customers to speak with a live Agent for further assistance-

Seamless Experience

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Elevate Customer Experience: Register ONCE
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Automated earning of raffle ticket
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Drive footfall & maximize “total spend”
Engage with customers on WhatsApp
Reduce operational costs

Benefits

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Reach customers on their Preferred Messaging Channel
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Removes the burden of downloading or updating an application to get latest features & promotions
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One Stop solution for Loyality, Shopping Asssitance and Mall Information Desk
Reduce operation and developments costs