Elevate Customer Experience: Register ONCE
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Obtain actionable customer Insights
Improve Customer Engagement
Drive Conversions
Promote Tenant Offers
Informed - Customised Offers & Promos
Reminded - Points & Rewards
Appreciated – Sense of Belonging
Rewarded – for Purchases
Self-managed on WhatsApp, eliminating queuing and the use of high-touch elements at info desk.
No agent required to register the raffle promotion participants or fill a paper form
Capture Customer’s profile by retrieving valuable insights such as: name, nationality, email, gender, date of birth and other necessary details conveniently on WhatsApp
Customer sends an image of the purchase receipt to the WhatsApp Chatbot.
The AI Chatbot extracts the data from the uploaded receipt, securely, and verifies receipt duplicate, date, time, amount and store ID and adds points to the customer’s digital wallet
1 Euro = 1 Point
Once the Customer has reached minimum spend criteria, and is eligible to enter the Raffle Draw, the Shopper receives a WhatsApp notification with the virtual copy of the serial number of Raffle Ticket(s) automatically.
Engage participants through an in-malL activation or Youtube/Instagram live digital draw and the winner will be selected using both digital & human randomizer mechanics.
Winners' ticket number, Name and prize will be displayed on the digital screen and notified through WhatsApp.
Access and download extensive and customizable dashboard & reports
Provide real-time customer support by accessing customer profile and transactions details
Broadcast WhatsApp notifications to further engage newly registered and existing uploaded customer base
Access real-time customer conversation to evaluate the customer journey design and adjust accordingly
Allow customers to speak with a live Agent for further assistance-
Elevate Customer Experience: Register ONCE
Automated earning of raffle ticket
Drive footfall & maximize “total spend”
Engage with customers on WhatsApp
Reduce operational costs
