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Customer Engagement & Loyalty



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MEETING CUSTOMERS AT THEIR
FAVORITE VIRTUAL SPACE


BOOSTING DIGITAL ENGAGEMENT

via

CUSTOMISED EXPERIENCES


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STAKEHOLDERS & THEIR NEEDS

MALLS & TENANTS

CONSUMERS

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    Obtain actionable customer Insights

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    Improve Customer Engagement

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    Drive Conversions

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    Promote Tenant Offers

CONSUMERS

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    Informed - Customised Offers & Promos

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    Reminded - Points & Rewards

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    Appreciated – Sense of Belonging

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    Rewarded – for Purchases

Keeps your customers engaged & entertained through "Spend & Win" digital draws

VIA WHATSAPP

Key Features

Queuing and Touch Friendly

Self-managed on WhatsApp, eliminating queuing and the use of high-touch elements at info desk.

No agent required to register the raffle promotion participants or fill a paper or digital coupon form

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Onboarding

Onboard customers to the platform by promoting QR Codes on Banners & Tent Cards in the shopping malls or via WhatsApp Links through Website, Instagram, Facebook and Twitter channels

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Customer Data Collection

Capture Customer’s profile by retrieving valuable insights such as: name, nationality, gender, date of birth and other necessary details conveniently on WhatsApp
(WhatsApp Number is provided by default by Meta)

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Send your Receipt on WhatsApp

Customer sends an image of the purchase receipt to the WhatsApp Chatbot.

The AI Chatbot extracts the data from the uploaded receipt, securely, and verifies receipt duplicate, date, time, amount and eligible store ID and adds points to the customer’s digital wallet

1 AED = 1 Point

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Earning Raffle Tickets

Once the Customer has reached minimum spend criteria, and is eligible to enter the Raffle Draw, the Shopper receives a WhatsApp notification with the virtual copy of the serial number of the earned Raffle Ticket(s) automatically.

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Digital Draw



Engage participants through an in-mall activation or Youtube/Instagram live digital draw and the winner will be selected using both our unique digital & human randomizer mechanics.

Winners' prize position, winning raffe ticket number, Name and prize title will be displayed on the digital screen.

Winners will be notified through WhatsApp.


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Informative Chatbot

Engage customers through their preferred channel of communication WhatsApp to provide information about the shopping mall.

Allow users to find out promotions, offers, search stores, navigate to stores and provide shopping assistance to enable customers search for items they want to purchase and suggest the respective stores and much more.

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In Mall Facilities

Provide mall visitors access to different mall facilities such as Wifi Connection and Parking payments via the chatbot and further capture tactical data from multiple touch points or in mall services.


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Platform Walk-Through

  • Access and download extensive and customizable insightful dashboard & reports

  • Provide real-time customer support by accessing customer profile and transactions details

  • Broadcast WhatsApp notifications to further engage newly registered and existing uploaded customer base

  • Access real-time customer conversation to evaluate the customer journey design and adjust accordingly

  • Allow customers to speak with a live Agent for further assistance-

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Seamless Experience

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    Elevate Customer Experience: Register ONCE

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    Automated earning of raffle ticket

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    Drive footfall & maximize “total spend”

  • Engage with customers on WhatsApp

  • Reduce operational costs

And it Works!

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150k

More than 150K users participated during the 1 month Campaign

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37M

AED 37 Million+ where transacted on our Raffle Draw platform last season

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1.5M

More than 1.5 Million WhatsApp Interactions

Trusted by Market Leaders

Client's Unique Raffle Draw Mechanics

Mall of the Emirates

Spend at 100+ luxury stores & earn 3% Cash Back
(Summer D'or Campaign)

Doha Festival City

Spend a minumum 50 QAR at F&B outlets and earn a stamp. For every 6 stamps earned win a chance to travel abroad and dine at your favorite restaurant.

Shop Qatar

Spend 500 QAR at any of the 14 participating shopping malls, thousands of stores including Doha Airport Duty Free to earn more than 50 prizes weekly during Shop Qatar shopping festival.

Pioneering Tomorrow's Engagement TOGETHER