Elevate Customer Experience: Register ONCE
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Obtain actionable customer Insights
Improve Customer Engagement
Drive Conversions
Promote Tenant Offers
Informed - Customised Offers & Promos
Reminded - Points & Rewards
Appreciated – Sense of Belonging
Rewarded – for Purchases
Self-managed on WhatsApp, eliminating queuing and the use of high-touch elements at info desk.
No agent required to register the raffle promotion participants or fill a paper or digital coupon form
Onboard customers to the platform by promoting QR Codes on Banners & Tent Cards in the shopping malls or via WhatsApp Links through Website, Instagram, Facebook and Twitter channels
Capture Customer’s profile by retrieving valuable insights such as: name, nationality, gender, date of birth and other necessary details conveniently on WhatsApp
(WhatsApp Number is provided by default by Meta)
Customer sends an image of the purchase receipt to the WhatsApp Chatbot.
The AI Chatbot extracts the data from the uploaded receipt, securely, and verifies receipt duplicate, date, time, amount and eligible store ID and adds points to the customer’s digital wallet
1 AED = 1 Point
Once the Customer has reached minimum spend criteria, and is eligible to enter the Raffle Draw, the Shopper receives a WhatsApp notification with the virtual copy of the serial number of the earned Raffle Ticket(s) automatically.
Engage participants through an in-mall activation or Youtube/Instagram live digital draw and the winner will be selected using both our unique digital & human randomizer mechanics.
Winners' prize position, winning raffe ticket number, Name and prize title will be displayed on the digital screen.
Winners will be notified through WhatsApp.
Engage customers through their preferred channel of communication WhatsApp to provide information about the shopping mall.
Allow users to find out promotions, offers, search stores, navigate to stores and provide shopping assistance to enable customers search for items they want to purchase and suggest the respective stores and much more.
Provide mall visitors access to different mall facilities such as Wifi Connection and Parking payments via the chatbot and further capture tactical data from multiple touch points or in mall services.
Access and download extensive and customizable insightful dashboard & reports
Provide real-time customer support by accessing customer profile and transactions details
Broadcast WhatsApp notifications to further engage newly registered and existing uploaded customer base
Access real-time customer conversation to evaluate the customer journey design and adjust accordingly
Allow customers to speak with a live Agent for further assistance-
Elevate Customer Experience: Register ONCE
Automated earning of raffle ticket
Drive footfall & maximize “total spend”
Engage with customers on WhatsApp
Reduce operational costs
Spend at 100+ luxury stores & earn 3% Cash Back
(Summer D'or Campaign)
Spend a minumum 50 QAR at F&B outlets and earn a stamp. For every 6 stamps earned win a chance to travel abroad and dine at your favorite restaurant.
Spend 500 QAR at any of the 14 participating shopping malls, thousands of stores including Doha Airport Duty Free to earn more than 50 prizes weekly during Shop Qatar shopping festival.
