Privacy Policy

LAST UPDATED: Apr 4, 2021

This policy describes how Storydoc Technologies LTD (referred to as “We”, “Us”, “Our”, “Storydoc”) collect, store and use information about visitors of this website at www.storydoc.com (“You”, “Visitor”), and about users (“User”, “Customer”) of the Storydoc platform at app.storydoc.com (the “Service”). The privacy of your personal data and information is very important to us and we put great efforts into making sure that it is kept safe and used properly. 

 

When you use the Service or communicate with us in connection with the Service you will provide at your own will certain information, some of which can be used to personally identify and/or locate you (“Personal Information”), which we will collect. 

The information we collect

When you use this website or the Service, Personal Information about you may be collected as follows: 

Account Information: When you request to book a demo, get pricing, or sign-up and register for the Service, you will be asked to provide us certain details about yourself so we can contact you and give access to the Service. These may include things such as your name, role, email address, and phone number. 

Device Information: We may collect information from your device, which may include IP address, browser type, device type, and unique identifiers, as well as other information which relates to your website and service activity.

Information actively provided by you: We may collect information that you provide us voluntarily. We may also collect the feedback or suggestions which you send to us.

Recorded conversations: part of our communications with Customers, Users, or website Visitors who are interested in the Service may be recorded. These may include recording both written and spoken conversations with Us. 

 

Data Collection, Retention, and Security

We will retain the Personal Information we collect for as long as needed to provide our Service. In addition, we will retain Personal Information as may be necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

We use 3rd party vendors to collect and keep your data. For this, we use Google Analytics, Mixpanel, Hubspot, Okta, Google Tag Manager, Hotjar, GCP, and Wix. These vendors were chosen by us after reviewing their data security protocols and privacy policy to make sure your data and other personal information that may be stored by them will be kept under the industry standards. In case of a possible breach in any of these vendors that may cause the exposure of your Personal Information, we will actively inform you about the breach upon learning about it from the vendor. For more information about our vendor’s data security please contact us or visit the respective websites of these vendors.

 

Use of Cookies

We may use these technologies for analyzing website and Service trends and performance so we can improve them. In order to do so, we may be tracking your movements around the website and Service and the source or website you came from to visit our site or Service. This information may include your IP address, browser type, domain name, and specific web pages through which you click.

Most web browsers allow you to erase cookies on your computer, block cookies from your computer, or notify you when a cookie is stored on your computer. If you choose to disable or otherwise block certain cookies, you may be unable to use, or experience decreased functionality with, parts of this website or the Service. 

 

‍How do we use data

We may use the information and data we collect for the following purposes:

  1. To communicate with you and to keep you informed of our latest updates;

  2. To send you relevant notifications or emails relating to your activity and use of the Service;

  3. To set up your account and to provide the Service;

  4. To support your onboarding process or ongoing use of the Service;

  5. To follow up on your request to use the Service or learn more about it;

  6. To analyze the use of our Service and website and use these insights to improve them or troubleshoot bugs and technical issues;

  7. To better understand our Customers’ need and improve our marketing and messaging;

 

Your privacy rights

Certain jurisdictions provide Users with certain rights related to their Personal Information. With proper identification and subject to exemptions provided by law, you may have the right to certain actions to your Personal Information. 

These may include the right to see what Personal Information about you we have, amend it, receive a copy of it, or ask it the be deleted (subject to any other legal obligation that may require us to keep that information). 

If you wish to exercise any of these rights or get more information about how we handle Personal Information contact us at privacy@storydoc.com 

When handling your request, we may need to ask for additional information to process your request and/or confirm your identity. In any case, before you decide to exercise any of these rights, please bear in mind that we may prevent you from using our Service as a result

 

Policy changes and additional terms and conditions 

We may change or amend this policy from time to time. This page will always present the latest version of our policy alongside its effective date. You are encouraged to check for the latest policy often.  Regardless, we strongly recommend that prior to engaging with this Website or the Service in any way you will carefully read our Terms and Conditions at  https://www.storydoc.com/terms-and-co